Terms of purchase

Welcome to Unsolved.se, a passionate store for board games and murder mysteries. When you shop with us, you agree to the following terms. Please read through before completing your purchase. 

General Terms

  • These terms and conditions apply to all purchases made via Unsolved.se.
  • By completing a purchase, you confirm that you are over 18 or have a guardian's approval.
Products and Prices
  • All prices are stated in Swedish kronor (SEK) and include VAT.
  • Product images and descriptions are indicative. Small differences may occur.
  • Once you have completed an order, an order confirmation will be sent to your specified email address.
  • A binding purchase agreement becomes effective once your payment has been approved.
  • Payment is made safely and securely via Klarna. You can choose between several payment options that Klarna offers, such as invoice, partial payment, card payment or direct transfer.
  • We aim to ship all orders within 1-3 working days.
  • Delivery time may vary depending on destination and shipping method.
Right of withdrawal
  • According to Swedish law, you have a 14-day right of withdrawal from the day you received the item.
  • To exercise the right of withdrawal, the product must be in an unchanged condition. Return the item in its original packaging.
  • The cost of return shipping is paid by the customer.
Complaint and Fault
  • If the product is defective or does not conform to your order, contact us immediately for a complaint.
  • In the event of an approved complaint, we are responsible for the return shipping.
Privacy and Personal Data
  • We process all personal data in accordance with applicable privacy legislation. Your data is only used to manage your order and improve our service.
Changes to Terms
  • Unsolved.se reserves the right to make changes to these terms and conditions. The latest version is always available on our website.
Contact and Customer Service
  • For questions or concerns, contact our customer service via e-mail or phone.
By accepting these terms, you certify that you understand and agree to abide by them. Thank you for shopping at Unsolved.se!