Terms of purchase
Welcome to Unsolved.se, a passionate store for board games and murder mysteries. When you shop with us, you agree to the following terms. Please read through before completing your purchase.
General Terms
- These terms and conditions apply to all purchases made via Unsolved.se.
- By completing a purchase, you confirm that you are over 18 or have a guardian's approval.
- All prices are stated in Swedish kronor (SEK) and include VAT.
- Product images and descriptions are indicative. Small differences may occur.
- Once you have completed an order, an order confirmation will be sent to your specified email address.
- A binding purchase agreement becomes effective once your payment has been approved.
- Payment is made safely and securely via Klarna. You can choose between several payment options that Klarna offers, such as invoice, partial payment, card payment or direct transfer.
- We aim to ship all orders within 1-3 working days.
- Delivery time may vary depending on destination and shipping method.
- According to Swedish law, you have a 14-day right of withdrawal from the day you received the item.
- To exercise the right of withdrawal, the product must be in an unchanged condition. Return the item in its original packaging.
- The cost of return shipping is paid by the customer.
- If the product is defective or does not conform to your order, contact us immediately for a complaint.
- In the event of an approved complaint, we are responsible for the return shipping.
- We process all personal data in accordance with applicable privacy legislation. Your data is only used to manage your order and improve our service.
- Unsolved.se reserves the right to make changes to these terms and conditions. The latest version is always available on our website.
- For questions or concerns, contact our customer service via e-mail or phone.